To access our on-demand telephone interpreting service, you must have a Site PIN (and optionally a Site Access Code). This functions as an authorisation, allowing the system to identify who is using the service.
Your organisation and department will have been provided with a Site PIN (and optionally a Site Access Code) when registering with Clear Voice.
If you are unsure of the PIN for your organisation or department, please contact our team.
Accessing an Interpreter
- Call our On-Demand Telephone Service on 0207 043 4127
If you do not want your service user to see your phone number you must withhold your number prior to contacting Clear Voice - Enter your six-digit PIN followed by #
- Optional: If you organisation uses Site Codes, you will be prompted to enter your Site Code followed by #
- Enter the three-digit code for the language you require (see Language Codes) and press 1 to confirm the language is correct
- Press 1 to speak to any available interpreter
- Alternatively, if you know the PIN for a specific, desired interpreter, press 4 and enter the interpreter’s five-digit PIN
- Please hold while the system connects you. Our average wait time is less than 40 seconds.
Adding participants
Once connected to your interpreter you can easily add a third party to the call:
- Press 9 on your keypad and then dial the third party’s number
- You can press 9 to add as many participants as you need to: If your call involves more than three parties simply repeat this process until all participants are added to the call
- To end the call with the third party(ies) press ✱
Call to third party is forwarded to voicemail
Please be aware that when adding a third party to a telephone interpreting call, if the call is forwarded to voicemail this is considered an answered call and pressing ✱ will not remove the third party.
If you wish to reattempt connecting with this third party you will need to commence a new call by redialling Clear Voice.
Should you wish to use the same interpreter, you should take a note of their PIN, redial Clear Voice and request the interpreter using their PIN.