Making a Booking

1: Log in to the Booking Management System

Visit our online portal and log in using your username (typically an email address) and password.

Click on the Booking Management System link:

2: Create a new booking

The booking platform will load. To create a new booking click on the
New Booking button in the top right:

3: Complete the booking form

Complete the required fields on the booking form. The completed form should look something like this.

It is essential that you provide full appointment details with your booking request (including any video links) to enable us to process your request.

Please ensure that you provide the following information in the relevant fields of the booking form:

Contact Name, Email & Telephone

Please specify details of the meeting host.

We do not share interpreter’s direct contact details.
Any telephone bookings will be operated through our on-demand platform.

Location

For Face-to-Face Bookings – Provide the address and postcode

For Telephone Bookings – Specify that it is a telephone booking

For Video Bookings – Specify the platform (Zoom, Microsoft Teams, Skype, etc.)

If a specific interpreter is required for your booking, please include their name in this section.
We always try to assign the requested interpreter, but we cannot guarantee their availability.

Location Access Notes

For Face-to-Face Bookings – Provide details of how to access the site

For Telephone Bookings – Not required

For Video Bookings – Provide the video link and any access PINs. Alternatively, please specify here if you would like for Clear Voice to set up a video meeting on your behalf.

Nature of Appointment

Provide details of the type of appointment – for example, a doctor’s appointment, a meeting with a solicitor, a therapy session, etc.

Please specify if the individual booking the interpreting session will not be present at the appointment and provide any information our interpreter will require to attend in their absence.

4: Submit the request

Click Make Booking to submit your booking request:

You will receive an automated confirmation email containing your booking details.

For any booking requests made less than 24 hours in advance, you will need to contact our operations team directly.

Updated on September 19, 2023

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