Summary
- You will receive an invoice for your usage each month
- Invoices must be paid within 30 days
- Failure to pay invoices on time may result in your account being frozen until payment is received
- If you require a PO you must provide this before any calls or appointments take place
- If you are unsure on any part of the process we are happy to provide training
Data Sheet
- Alongside your invoice you will be provided with a data sheet (an example can be downloaded below)
- This data sheet details every call, its duration, date and time, language, the Caller ID and the division from which the call was placed.
- Each Clear Voice PIN code is treated as a separate division, and therefore differentiated on the data sheet.
- If PIN codes are shared across your departments they will appear on the data sheet as the same division. ONLY share a PIN with the department it will be costed for.
- If you need to create additional PINs to differentiate departments or users, let us know and we can create them.
- If you would like to associate your own internal ID numbers with Clear Voice PINs so that they can be recorded on your billing information, please let us know in advance.
Associating your internal ID numbers with Clear Voice PINs is not something we can perform retrospectively